Sales Quality Assurance (QA)

Our Company

Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle Services.

We are on a mission to make increasingly higher quality, premium lifestyle services accessible to everyone, helping people get more out of their paycheck so everybody can experience a higher standard of living.

Ready to take the next step in your career? Join us as a Sales Quality Assurance (QA) and discover what you can achieve at Seven Retail. Read on to learn more!

Your Day-to-Day

• Review and assess sales calls, chats, pitches, and other customer interactions
• Check customer data, CRM records,Payment Collection documentation, pricing, and other required information for accuracy and compliance.
• Identify and categorize quality issues, compliance gaps, and critical findings.
• Prepare regular QA reports and communicate findings to Management.
• Collaborate with Sales Trainer, Operations, and other relevant teams on improvement initiatives.

Who We’re Looking For

• Understanding of sales processes and experience or background in sales.
• Good understanding of customer communication, sales approaches, and sales performance standards.
• Strong attention to detail and ability to identify inconsistencies or quality gaps.
• Ability to provide objective and constructive feedback.
• Previous experience in Sales QA is a plus, particularly experience reviewing chat follow-ups, customer interactions, and sales pitches.
• Experience in data compliance, quality control, or process improvement is an advantage.