IT Support

PT Metrodata Electronics TbkLokasi: Jakarta, Indonesia

Kontrak

Tentang lowongan

Respond to and resolve incoming requests for technical support from users
Diagnose and troubleshoot software, hardware, and network-related issues
Provide guidance and training to end-users on the use of various software applications and IT systems
Maintain detailed records of all support activities and resolutions
Collaborate with the IT team to implement new technologies and improve existing systems
Escalate complex issues to the appropriate team or vendor for further investigation and resolution
Ensure the company's IT infrastructure and assets are secure and well-maintained

Proven track record of providing excellent customer service and technical support
Strong problem-solving and analytical skills to quickly identify and resolve technical issues
Hands-on experience with a variety of hardware, software, and networking technologies
Excellent communication and interpersonal skills to effectively liaise with end-users
Ability to work independently and as part of a team
Formal qualification in Information Technology or a related field would be an advantage

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