Digital Sales Support

About Luxehouze
Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.

We are looking for a Digital Sales Support, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.”

What Will Be Challenging
Please read this carefully - it’s here to help you self-select.

• Expectations are high and visible

• Problems may be ambiguous and fast-moving

• Priorities can change as the business scales

• Feedback is direct and frequent

• Performance is measured by results, not intentions

• If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.

Responsibilities:

• Handle customer inquiries, advices and suggestions via omnichannel

• Sort leads, list leads and assign leads to Sales Team

• Categorize Inquiry

• Collaborate with the Sales team for leads generation

Requirement & Qualifications:

• Minimum two years of customer success/service experience preferred

• Organized and detail-oriented

• Demonstrated ability to work both collaboratively as part of a team and independently

• Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues

• Comfortable using and learning software: MS Office (Excel), Chat BOT system, CRM, ticketing/tracking systems, etc.

• Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success

• Willing to work in shifting and/or weekends and public holiday